Being computer literate is a fundamental skill for most jobs nowadays. However, there will always be employees who struggle with basic computer tasks. As an employer, it can be frustrating to deal with someone who is not computer literate. However, there are a few things you can do to help them get up to speed.
Be prepared to offer assistance
Be prepared to offer assistance when needed. There will likely be times when your employee needs help, so it is important to be available to offer assistance when needed. Sometimes it can be difficult to spare that time when you have other things to do. If this is the case in your business, consider the next tip…
Provide IT support
IT staff can help employees with basic tasks such as setting up email accounts and accessing company databases. They can also offer more customized training to help employees master specific software programs.
If you don’t have your own IT support team, consider outsourcing it to a firm that offers IT support in Yorkshire. By doing this, your employees can get all the support they need without taking up the time of others. This also has the benefit of providing you with a variety of expertise without hiring several specialists.
Give employees time to learn
It takes time to become comfortable with new technology, so it’s a good idea to give your employees some slack. Encourage them to ask questions and practice using new tools during their downtime. This will help to ensure that they are understanding the tasks at hand and will also help you to gauge their progress.
Provide learning resources
There are a number of online learning resources available, such as Udemy or Skillshare. You can also provide printed manuals or guides for employees to reference when needed. It’s always a good idea to have an employee handbook that covers the basics of using company computers and software.
By taking the time to provide resources and offer support, you can help your employees become more computer literate. This will benefit both them and your business in the long run.
Have patience
One of the most important things you can do when working with an employee that is not computer literate is to have patience. If this person is not used to working with computers, it will take some time for them to get comfortable with how it all works.
By following these tips, you can make working with an employee that is not computer literate much easier for both you and your employee. With patience and understanding, you can help them to become more comfortable and proficient with computers.
